We take every reasonable precaution in packing your order to ensure damage-free delivery. We recommend the use special delivery as parcels are insured. If we suspect that a parcel is lost, we will initiate a trace. Should it be proven that the parcel is lost, we will file a claim for the loss and ship you a replacement.
Please do the following for damaged or missing items...
If you have choosen an uninsured delivery method then it is entirely at your own risk, Eclipse Rocketry will not be held liable for any lost or damaged goods, We will always obtain a proof of postage this gives a basic cover. For damaged or missing items in transit, we can provide you with copies of all documents required to file a claim. Dependent upon the circumstances, it may be in your best interest to pursue the claim directly with the transit company.